Terms of Service

Last updated: August 28, 2026

These terms govern your use of the LeaseOps website and platform. By creating an account, requesting access, or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

Accounts and access

You must provide accurate information when requesting access and keep it current. Accounts are for business use by named individuals and may not be shared. You are responsible for activity under your credentials and for keeping them confidential.

Early access accounts may require approval before use. We may grant, decline, or revoke access during this period at our discretion.

Your administrators control roles, property assignments, and who may view or change information within your organization. You are responsible for keeping those permissions appropriate and for removing access when a team member leaves.

Subscriptions, billing, and renewal

• Plans are billed per property, either monthly or annually, at the rates shown on our pricing page or in your order form.
• Subscriptions renew automatically for the same term unless cancelled before the renewal date.
• Adding properties mid-term increases your fees on a prorated basis. Removing properties takes effect at the next renewal.
• Fees are exclusive of taxes, which are your responsibility where applicable.
• Payments are non-refundable except where required by law or expressly stated in a written agreement with us.
• We may change pricing with at least 30 days' notice before your next renewal.

Acceptable use

You agree not to:

• Use the service unlawfully, or in violation of fair housing, tenant screening, communications, or privacy laws that apply to your business.
• Send messages to residents or prospects without the consent required by applicable law.
• Upload malicious code, attempt to breach security, or access data belonging to another organization.
• Reverse engineer, resell, or provide the service to third parties except as permitted in writing.
• Interfere with the integrity or performance of the platform, or use automated means to scrape it.

Your data

You retain all rights to the data your organization puts into LeaseOps. You grant us a limited license to host, process, and transmit it solely to provide and support the service. We handle personal information as described in our Privacy Policy.

You are responsible for having the rights and permissions needed for the data you upload, including resident and prospect information.

Third-party integrations

The platform connects to tools such as property management systems, email, and messaging providers. Those services are operated by third parties under their own terms, and we are not responsible for their availability, accuracy, or actions. Disabling an integration may limit platform functionality.

Availability and support

We work to keep the service available and performant, but it is provided on an as-available basis. We may perform maintenance, and we may modify or discontinue features. Where a feature you rely on is materially reduced, we will give reasonable notice. Support is provided at the level described in your plan.

Intellectual property

The platform, including its software, design, and content, is owned by LeaseOps and protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. All rights not expressly granted are reserved.

Confidentiality

Each party may receive non-public information from the other. Each agrees to protect it, use it only in connection with the service, and not disclose it except to personnel and advisors who need it and are bound by similar obligations.

Suspension and termination

You may cancel at any time, effective at the end of your current term. We may suspend or terminate access if you materially breach these terms, fail to pay, or use the service in a way that creates legal or security risk. After termination you may export your data for a limited period, after which we may delete it.

Disclaimers

The service is provided "as is" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. LeaseOps does not provide legal, financial, or compliance advice, and reports, analytics, and AI-generated output are aids to your own judgment rather than substitutes for it. You are responsible for decisions made using the platform.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability arising out of these terms will not exceed the fees you paid us in the 12 months before the event giving rise to the claim.

Changes to these terms

We may update these terms as the service evolves. We will revise the date above and, for material changes, notify you by email or through the platform before they take effect. Continuing to use the service after that constitutes acceptance.

Governing law

These terms are governed by the laws of the state in which LeaseOps is organized, without regard to conflict of laws rules. The parties consent to the exclusive jurisdiction of the courts located there.