Frequently Asked Questions
Most teams are up and running in a few days. Connect your tools, invite your team, and start using our platform. No lengthy implementation or IT project is required.
No. LeaseOps plugs into the systems you already use (Yardi, RealPage, AppFolio, ResMan, Entrata, and more) so your team keeps working the way they know.
Yes. Select our Starter Plan and explore the platform with your team. Upgrade to Portfolio or Enterprise when you're ready to scale across more properties.
Set the rules, goals, and rewards once. LeaseOps tracks everyday leasing activity automatically, updates the leaderboard in real time, and crowns winners without end-of-month spreadsheet reconciliation.
Leasing teams, managers, and organizations who want performance, workflows, and portfolio/property visibility in one place, without living in spreadsheets.
Marvin is the AI assistant built into LeaseOps. Ask for anything in plain language and he handles the busywork: pulling a property's numbers, drafting a follow-up to a prospect, summarizing the week for a regional report, or telling you which agents are behind on their goals.
Yes. Every property gets a shared two-way SMS inbox for tour reminders, application links, and renewal follow-ups. Conversations stay attached to the lead or resident, so anyone on the team can pick up a thread without asking who talked to them last.
Managers assign tasks with priorities and due dates, and agents manage their own workflows in the same board. Everyone sees status and time spent in real time, so follow-ups, turns, and move-in prep stop slipping between the cracks.
That is the idea. Built-in team chat gives you direct messages, property groups, shared files, and voice notes, so on-site and regional teams stay in sync without chasing answers across three different apps and personal phone numbers.
Tours, applications, leases, and follow-ups earn XP based on the weights you set. Leaderboards, ranks, and rewards update automatically as the work happens, so recognition is based on real activity rather than whoever remembered to log it.
Yes. Permissions are role-based. Leasing agents see their own properties and goals, property managers see their site, and regional or executive users get portfolio-wide reporting across every property they oversee.
Conventional multifamily, student housing, affordable, build-to-rent, and single-family portfolios. Goals, workflows, and reporting adapt to how each property type actually operates instead of forcing one template on everyone.
Yes. LeaseOps is built for teams who are not always at a desk. Log a tour, reply to a text, or check the leaderboard from the leasing office, a model unit, or between showings on any device.
Data is encrypted in transit and at rest, access is scoped by role, and every account is isolated to your organization. We never sell your data or your residents' information.
We help you import properties and team members, connect your existing tools, and set your first goals and contests. Training takes about an hour because the platform is built around work your team already does every day, and support stays available after launch.
Yes. Portfolio views roll up tours, applications, leases, goals, and contests across every property you oversee, so regionals and executives get the same live picture without waiting on end-of-month spreadsheets from each site.